A) Major Problem
You can ask for a replacement or refund if the problem with the product is Major.

A product or good has a Major problem when:
• it has a problem that would have stopped someone from buying it if they’d known about it
• it is unsafe
• it is significantly different from the sample or description
• it doesn’t do what the business said it would, or what you asked for and can’t easily be fixed.

In considering your request for a refund, the business may take into account how much time has passed since you bought the product considering the following factors:
• type of product
• how a consumer is likely to use the product
• the length of time for which it is reasonable for the product to be used
• the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.

Replaced products must be of an identical type to the product originally supplied. Refunds should be the same amount you have already paid, provided in the same form as your original payment.

Australian Online Customers – how to return an item with a Major Problem

Please returned your items with the Proof of Purchase and once we have received the item, inspected the item and accept your claim, we will either exchange the item or provide a full refund including postage. If we do not accept your claim, we will return the item.

International Online Customers – how to return an item with a Major Problem

Please note that we do not offer exchanges for international customers, however we will gladly refund your purchase to your original method of payment once we have received the item, inspected the item and accept your claim. If we do not accept your claim, we will return the item.

Please note that any such costs associated with the refund like bank charges, exchange rate commission etc will have to be borne by the customer.

B) Change of Mind

If you wish to return an item simply because you change your mind then we may exchange or provide a store credit provided you return the goods within 7 days of the date of purchase where Refund Conditions are met, and you provide PCP with Proof of Purchase.

For online exchanges, please enclose in the post the item along with an appropriate postage paid envelope. Once the items have been received in an acceptable condition to us, we will exchange and post back the replacement item to the same value. Please note: all postage costs will be covered by the customer.

If you wish a credit note to be issued, we will post this to you upon receipt of the item in acceptable condition to us.

Any returning items in point A) and B) above are shipped at the customer’s risk and the PCP will not take responsibility and/or liability for any items that are lost or damaged due to the negligence or fault of a third party. All returned items should be returned with all the original accessories (that were included with the item) and in their original packaging.


If you return any item it will be implied that you agree to indemnify PCP and keep PCP indemnified, and hold harmless from and against any and all claims, loss, damage, taxes, liability and/or expense that may be incurred by PCP arising out of or in connection with the return by any other person as a result of your, or any person under your authority:
(a) act or omission;
(b) breach of these terms and conditions; or
(c) breach of any legislation applicable in Australia and overseas.

Dispute Resolution

If at any time you feel that your rights under the Australian Consumer Law or rights in accordance with this policy contained in this document are not being satisfactorily observed by our staff then you should email us at


Proof of Purchase includes but is not limited to:
• PCP receipt
• Credit Card or Bank Statement showing PCP description

PCP means the Australian Friends of Palestine Association Incorporation trading as the Palestine Center for Peace.

Refund Conditions means that the product is in original condition with labels/tickets attached & with the packaging intact.

If you have any questions, please email us at